Current Opportunities

Technical Support Specialist (Consultant)

itgroove Professional Services Limited Posted: March 28, 2008

Summary

itgroove is a young & dynamic company that is enjoying exciting growth. We are seeking a team member with strong technical skills to provide professional expertise to our clients around the world as well as on-site service to local business clients. The successful candidate will also perform a variety of tasks on an as needed basis to support our growing and fast paced company.

Responsibilities

• Initiating and tracking support incidents and communications with clients
• Liaising with customers to establish business requirements, develop and deliver solutions and exceed client satisfaction
• Developing and maintaining technical procedures and other documentation

Required Qualifications

The ideal candidate will have strong knowledge & 4-8 years working experience in:

• Microsoft Windows Operating Systems, particularly Windows Servers and Active Directory (MCSE windows 2000 certification or better required, or equivalent experience)
• Microsoft Exchange (certification desired)
• Demonstrated or equivalent experience with Citrix and Cisco (certification a plus)
• HTML and development experience using either ASP, ASP.NET or PHP
• A technology related diploma, degree or equivalent skills & experience
• Knowledge of databases (MS SQL, MY SQL, Oracle, Access)
• Excellent customer service skills & professional attitude
• Strong knowledge of computing fundamentals
• Excellent oral & written communication skills
• Effective work prioritization & time management skills
• High capacity for learning new technology
• Ability to work well as part of a team & independently

Assets

The following would be assets, but are not required:

• Microsoft SQL Server, Windows Sharepoint Services (WSS) and Sharepoint Portal Server
• Web/Database connectivity experience integrating ASP and/or ASP.NET with Microsoft SQL
• Experience with Storage Area Networks (SAN), vendor certification an asset
• Server hardware certification
• Microsoft Office SharePoint Server 2007 experience
• Windows SharePoint Services 3.0 experience
• VMWare GSX (VMware Server) and ESX experience
• VoIP experience, any vendor
• Telecoms experience - Switches, routers, firewalls
• Familiarity with Microsoft Small Business Server (SBS)
• Familiarity with writing complex Scripts (DOS, vbscript, javascript)
• Familiarity with the .NET framework and CSS, exposure to Visual Basic (VB.NET) or C#

Conditions

This is a full-time position working primarily from our downtown office in the Save-on-Foods Memorial Centre and our corporate head office in Brentwood Bay, BC. This position currently requires the successful candidate provide their own local transportation. The candidate would need to become bonded and provide strong references that will be verified.

To Apply For This Position

Please submit your resume and a covering letter that refers to this position using one of the following methods.

E-Mail:

Attach your documents in either Word or PDF format and indicate the position that you are applying for in the subject line and email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fax:

Fax your resume and covering letter to: (250) 483-1939