Service Delivery Policies

{Last Revised – 24/05/2011}

itgroove charges for service based on our current service price list.

itgroove May:

Change our current price list without notice.
Charge for any service provided by phone or in person but we will ALWAYS inform the Client of billing prior to starting work.
Charge a mileage fee of $0.52/km for all travel to/from a Client site and charge 50% of hourly rate for travel beyond Mill Bay or beyond Langford (to Sooke).
Charge a 50% premium for service required outside of our normal business hours.
itgroove will do their utmost to develop reliable, valuable solutions, but due to the nature of the industry, results cannot be assured.
All payments for services provided are due within 30 days of the invoice date.
Interest at 2% per month (26.82% per annum) will be charged on overdue accounts.
itgroove reserves the right to terminate any contract(s) with Client and refuse service without notice if Client fails to pay account by due date.
itgroove will keep all of Client’s information strictly confidential.

Client Responsibilities:

Client represents that it has the appropriate licensing for software that Client requests itgroove to install and/or support. Software licensing is the responsibility of the Client and itgroove may refuse services if Client does not have the appropriate software licensing.
To facilitate cost effective solutions, Client endeavors to provide itgroove with as much information as possible.
itgroove will do their utmost to preserve all of Client’s data. However, Client has full responsibility for preserving a backup of their data before requesting service or merchandise.
itgroove’s liability is limited to the compensation Client paid for service and/or merchandise.

Merchandise:

Price of merchandise does not include the cost of any additional service.
Merchandise is invoiced and payment is due upon delivery. A deposit may be required upon ordering merchandise

Merchandise Warranty:

Warranty for hardware is as per manufacturer’s warranty.
No warranty is provided on software or data.
Additional charges for onsite work and shipping costs associated with warranties may apply.
Warranty is voided if merchandise is not protected by adequate surge protection.

Returns:

Opened Software cannot be returned.
Merchandise must be returned within 30 days.
A restocking fee of 15% of the original price or $30, whichever is greater, may apply

Website Hosting:

As a web hosting provider, itgroove accepts no reponsibility whatsoever for the content that may be posted on any hosted site; responsibility for content is solely that of the client that uses the hosted site. Any client using an itgroove hosted service accepts and acknowledges sole repsonsibility for the content therein.

Questions?

If you have any questions now or during your visit, please contact us.

itgroove Professional Services Ltd. makes every effort to provide products and services that are appropriate for a customer’s stated requirements. However, all products(*) and services are provided "as is" without warranty of any kind, either express or implied, including but not limited to, all implied warranties and conditions as to merchantability, and fitness for a particular purpose. In no event shall itgroove Professional Services Ltd. be held liable for any direct, indirect, incidental, economic or consequential damage rising out of the use of or inability to use such supplied products and services even if advised of the possibility of such damages.

(*) exclusive of vendor or manufacturer warranties.