{Last Revised – 20/07/2007}

itgroove charges for service based on our current service price list.

itgroove May:

• Change our current price list without notice.
• Charge for any service provided by phone or in person.
• Charge a Travel Fee of 50% of hourly rate and .50/km. west to Sooke and north to Mill Bay.
• Charge a 50% premium for service required outside of our normal business hours.
• itgroove will do their utmost to develop reliable, valuable solutions, but due to the nature of the industry, results cannot be assured.
• All payments for services provided are due within 30 days of the invoice date.
• Interest at 2% per month (26.82% per annum) will be charged on overdue accounts.
• itgroove reserves the right to terminate any contract(s) with Client and refuse service without notice if Client fails to pay account by due date.
• itgroove will keep all of Client’s information strictly confidential.

Client Responsibilities:

• Client represents that it has the appropriate licensing for software that Client requests itgroove to install and/or support. Software licensing is the responsibility of the Client and itgroove may refuse services if Client does not have the appropriate software licensing.
• To facilitate cost effective solutions, Client endeavors to provide itgroove with as much information as possible.
• itgroove will do their utmost to preserve all of Client’s data. However, Client has full responsibility for preserving a backup of their data before requesting service or merchandise.
• itgroove’s liability is limited to the compensation Client paid for service and/or merchandise.

Merchandise:

• Price of merchandise does not include the cost of any additional service.
• Merchandise is invoiced and payment is due upon delivery. A deposit may be required upon ordering merchandise

Merchandise Warranty:

• Warranty for hardware is as per manufacturer’s warranty.
• No warranty is provided on software or data.
• 3 Year labour warranty provided on replacing all defective hardware.
• Additional charges for onsite work and shipping costs associated with warranties may apply.
• Warranty is voided if merchandise is not protected by adequate surge protection.

Returns:

• Opened Software cannot be returned.
• Merchandise must be returned within 30 days.
• A restocking fee of 15% of the original price or $30, whichever is greater, may apply

Questions?

• If you have any questions now or during your visit, please contact us.